Returns & Refunds policy

At Westeel Equestrian Supplies, we take pride in the quality, craftsmanship, and durability of our products. We stand behind the quality of our bits, spurs, and equestrian accessories.

If a product breaks due to a manufacturing defect, please contact us so we can evaluate the issue and determine whether a repair or replacement is appropriate.

Our warranty does not cover normal wear and tear, misuse, abuse, improper handling, unauthorized modifications, or damage resulting from improper adjustments or maintenance.

Warranty claims are subject to inspection and approval by Westeel Equestrian Supplies.

Return Policy

We want you to be satisfied with your purchase from Westeel Equestrian Supplies. If you need to return an item, please contact us within 7 days of receiving your order to request return authorization.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging, where applicable.

The following conditions apply:

- All returns must be approved by Westeel Equestrian Supplies before being shipped back.

- Custom-made, personalized, engraved, or modified products are non-returnable unless they have a manufacturing defect or error.

- Items showing signs of use, damage, or improper handling may not qualify for a return.

- Return shipping fees are the responsibility of the customer.

- All shipping fees are non-refundable excpet when required by law.

Once an approved return is received and inspected, we will notify you of the outcome and, if applicable, the available refund or exchange options.

Exchanges, Repairs & Adjustments

If you experience an issue with a Westeel product, please contact us before attempting any repairs or adjustments yourself.

Improper adjustments or modifications may damage the product and affect warranty eligibility.

We will review each case individually and work with you to determine the most appropriate solution.

How to Request a Return or Warranty Claim

To initiate a return, exchange, repair, or warranty claim, please contact Westeel Equestrian Supplies directly. Include your order number, a brief description of the issue, and photos or videos of the product when applicable.

Our team will review your request and provide instructions on the next steps.

We appreciate your trust in Westeel and thank you for choosing our products.